Retail Policy: Terms & Conditions

Business Policy Baby Feathers, LLC & all subsidiaries of Baby Feathers (including Mystic Feathers) have made a commitment to excellent customer service, maintaining high selling standards, and solving any problem if the need arises as fast as possible. We understand fully at Baby Feathers how important our customers are to our business. For this reason we will not carry products or promote vendors nor artists who do not practice these same standards and integrity in their manufacturing and sales policies. We know that there are many choices on the internet to do business with and at Baby Feathers we want to promote repeat business with our customers. It is our goal to become your trusted resource for handbags, home fragrances, pampered pet, people supplies as well as your resource for your pampered party and gift giving. If you should have any suggestions please contact us; we consider our customers friends! We want your feedback and we want to listen...

Order Processing

• Baby Feathers, LLC; has a minimum order of $20 during high volume track times such as our holiday rush
  • We accept Cash, PayPal, Visa, MasterCard, Discover Card, Money Orders and personal checks drawn only on USA banks.
    
  • We DO NOT accept 3rd party checks for any reason. All funds must clear our bank before shipping.
    
  • When paying by check all checks must clear our checking account before we can ship your order.
    
  • Baby Feathers Avian Aloe gallon and case orders will ship UPS from the warehouse within 72 hours from cleared payment of your order.
    
  • Made to order Crystal Items can take up to 6 weeks for delivery.
    
  • Pay Pal can take up to five (5) days to approve funds. We will no longer ship orders until we have notice from Pay Pal that the transaction has been completed.
    
  • Backordered items will be shipped as soon as they are available with no additional shipping charges ~ you will be notified via email on backordered items so please make sure that you have given us your current email address.
    
  • These policies may change in November & December for our holiday rush. We publish any changes to our schedule on our sites - should you have any questions please feel free to contact us.

EBay & Other Auction Policies

• We require full payment on items by close of business eastern standard time of the 5th day from the close of the auction, unless you are bidding on any of our other items, then payment will be due 5 days from the close of the last item.
  
• To make payment by credit card please email us your contact information. We will then forward to your email address an invoice with a live link to our credit card processing company's secure transaction server for you to pay by credit card.
  
• Once we have receipt of payment & it has cleared our account we will ship within 72 business hours.

Shipping Policies

• We process orders Monday to Friday 9am to Noon for UPS and USPS
  
• Local Orders
  
  • Please contact us to arrange pick up at our location in Fairfax, VA
• Most orders are shipped within 48 business hours. Contact us if you need a special rush or custom order.
  
• Alaska and Hawaii Residents ~ We will ship via the USPS unless you have requested UPS.

Sorry NO COD's or Phone Orders at this time

International Shipping

• We require all funds to come to Baby Feathers, LLC in USA currency only.
  
• Billing and ship to addresses must be the same or we cannot complete the transaction.
  
• We ship to most countries via UPS Global. If you have chosen another method we will be more than happy to work with you as all shipping charges and fees are the responsibility of the buyer.
  
• Be advised that since you are considered the importer of record, you must:
  • comply with all laws and regulations of the destination country
    
  • pay import duties and taxes if any on the merchandise in this shipment
    
  • pay additional charges if any such as necessary brokerage services for customs clearance.
    

Before confirming this order, we urge you to check out the amount of additional import charges if any for the merchandise you are ordering. If necessary, contact your local customs office for this information.

Return Policy

We offer exchanges and refunds up to 5 business days. Shipping fees will not be refunded unless we shipped the items to you in error. Due to health concerns we cannot accepted returns on toys, bath products or any open or used items. There may also be a 20% re-stocking fee.
Please follow the steps below to return non damaged items:

• Package up the returning product. You can use the original shipping box as long as you remove the old label.
  
• E-mail us with the specific item(s) being returned.
  
• Your refund will be issued to the same credit card the purchase was originally made on when we receive the package back. If you sent in a check, we will issue your refund via a check within 10 days of receipt of your return or your funds clearing our bank.
  
• Restocking Fee: We will charge a 20% restocking fee on return items when items are not exchanged or a store credit is not taken. This does NOT include items shipped in error or damaged items.
  
• Sorry but due to health concerns we do NOT offer returns on plush toys, pets toys, accessories or body & bath products that have been opened.

Damaged Goods

If the carton looks damaged upon delivery please inspect the contents before the driver leaves or call UPS at 1-800-PICKUPS to file a claim.

If your claim does not involve UPS, please email us right away. We will work with you to take care of the problem with a replacement or refund.

Business Hours

The best way to reach Baby Feathers is by email or leave a voice mail message at 703.204.1211

Products and the claims

Claims made about specific products on or through this website or other print material have not been evaluated by Mystic Feathers and/or Baby Feathers, LLC or the United States Food and Drug Administration (FDA) and are not approved to diagnose, treat, cure or prevent disease.

The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your Physician, Veterinarian or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

The health and safety of your children and pet(s) is a priority with Baby Feathers, LLC. That is why we urge all owners to please supervise your children or pet when introducing a new toy. We take pride in the care and thought put into every toy and the supplies sold and/or promoted to ensure they are as safe as possible. However, even the safest, simplest toy can pose a threat.

It is up to you, as their guardian, to use discretion if a particular toy is right for your children or pet. Please, keep your child and/or pet healthy and safe in mind when introducing new items into their environment. Remember to always consult with your medical or veterinarian professional before changing or adding to their diets or environments.

Baby Feathers, LLC is not responsible for any harm, or mishaps due to use of lighting, burning, melting or simmering of candles, incense or using oils, melters or tarts.

Please keep these safety tips in mind when using any candle, open flame or any scented product for that matter and never leave a burning candle unattended!

• Please take special care when using candles, melts, tarts or any scented products around children, pets and especially around birds and parrots. Do not place near flammable objects such as curtains, walls, etc. Place only on a protected, heat resistant, level surface. Keep candle free of wick trimmings, matches, or other foreign matter that could be a fire hazard. Avoid burning in drafts. This will cause candle to burn more quickly and unevenly. Please never walk around with lit candles. Please trim wicks to 1/4 inch at all times to avoid carbon build up on the wick.
  
• Some of the tart burners/melters, simmer pots, potpourri burners etc. on the market are not suitable for the intended use. Please take special care when using these products. Never use any of these left untended nor use around children and pets, especially birds and parrots! Make sure the tea light candle is a good distance from the underside of the burner where the wax is. If the wax gets too hot, the burner can be come over heated and cause the aroma to burn away to fast and may cause safety issues. It is our opinion that the tea light or heat source should be no less than 2.5" from the holder. When using scented oils you must always add water to the oil in the dish. Make sure you keep adding water as it will evaporate. If water is NOT added, the dish may crack. Try to use wax melts/tart not the oils as you should not have the worry over adding the extra water.
  
• Please visit our links sections before you use any scented product in your home with birds or parrots.
  

Thank you for reading our Terms & Conditions section